Shipping


UK Mainland Shipping:
3-5 Business Days £3.99

Next Day Delivery (UK Only)
£6.99 
*Please note: Orders need to be placed before 11am to receive Next Day Delivery. Any orders placed after 11am, we cannot quarantine will be shipped in time for collection. To qualify for Next Day Delivery, your address must be UK Mainland. Next Day Delivery orders are collected by courier Monday-Friday. If you place your order after closing on Friday or before 11am Saturday, your order will be delivered the next working day.*

Republic of Ireland Shipping:
3+ Days £13.99

International Standard Shipping (Up to 10KG):
£17.99 
*Please email us with your order for a quote*

FREE SHIPPING:
On orders £60.00 plus (UK Mainland Only)

Click & Collect:
Order online before 2pm and collect from store the same day! (Wednesday to Saturdays Only)

eGift Cards:
eGift Vouchers can be purchased via https://squareup.com/gift/MLAQ8MA90WBKK/order
Please note the amount purchased covers the total for the transaction as only one payment method can be used at a time. Minimum purchase amount to redeem card is £10.00.

Please note our Free Gift Wrapping is available for Click & Collect Orders Only.

Returns 

Customers have 14 working days (Monday-Saturday) from date of receipt of item(s) to enquire about their item(s) or register a request to return the item(s).
Return requests must be via email. 
Items need to be returned to us as received, with seals unbroken (where applicable) and in its original packaging.
We will provide you with a returns label to send back any damaged candles or item(s) unusable.
We are not liable for any damages or loss incurred by returning the item(s) to us.
Once the item(s) has been returned and received by us, you will then receive the refund. 
We do not refund for any item(s) until they have been returned to us.
We process any claims within 14 working days of receipt or shipment arrival. Any claims made after this will not be valid. 
Please note: Sale items will not be refunded unless faulty.

Miscellaneous

We accept no liability for how the courier chooses to handle your parcel or for any delay in the delivery of products/orders for any other matters to the extent that the delay is due to any event outside our reasonable control. Such as: delays in transit, courier staff shortages, weather and high volumes of parcels in depot. 
Once your parcel has been scanned for collection, it is out of our hands how the courier company chooses to handle/deliver your parcel. We are not partners or work with the courier company and we do not deliver personally ourselves.
Any issues with delivery, we will try out best to work with the courier company to investigate any matters but once the courier company has the final say, we cannot take any further action unless the parcel is marked as "lost in transit" then a full refund will be provided. 
Kindly note we will only track your order if there is an issue notified to us from you.